RCM Lead

Remote

Full-time

About Zaya:

Zaya Care is a venture-backed startup with a mission to establish a new standard of affordable prevention and recovery care, beyond the hospital setting. Zaya champions the voices of small private practices in an industry dominated by large health systems. Through strategic partnerships with insurance carriers and our technology platform, we eliminate the risk and administrative hurdles associated with insurance, enabling entrepreneurial providers to launch and grow successful in-network practices, ultimately increasing access to affordable healthcare across the US.

About this role:

The RCM Lead is responsible for leading 5-7 specialists across Zaya’s revenue cycle team to drive operational performance for our end-to-end revenue cycle management. Your responsibilities will include:

• Own claims operations performance and be responsible for driving results against key KPIs (denial rate, days in A/R, clean claim rate, first-pass resolution)
• Develop and execute strategies to make measurable gains against the KPIs you own
• Perform root cause analysis on claims data to identify what’s driving denials or delays, and develop recommendations to resolve
• Lead, develop, and performance manage your team — including US and VA/BPO members
• Build and maintain SOPs to support consistent, compliant claims handling across the team
• Partner with the Director of Insurance Ops on hiring plans and org design for the RCM team as it scales
• Lead select projects to improve claims processes and team efficiency

You’ll Be a Good Fit If:

• Experience: 3+ years of experience supervising others in a healthcare organization. Experience with Revenue Cycle Operations (claims billing, denials, payer follow-up) strongly preferred.
• Leadership: Strong ability to lead a team, align on shared goals, drive performance, and develop team members both as a group and individually
• Operational Performance: Deep understanding of the most important claims KPIs and the ability to pull the levers available to improve performance.
• Problem-Solving: Able to identify the biggest pain points holding back claims performance and develop corresponding solutions, grounded in data rather than assumptions.
• Agile: Comfortable working in a fast-paced, evolving startup environment where priorities can shift week to week.
• Team Player: Collaborative by nature, works well across a distributed team, and is seen as a reliable, steady partner.

What we Offer:

• Salary range: $80k - $110k annually DOE
• Competitive Equity Package
• Medical, Dental and Vision Insurance
• Unlimited PTO and company wide week off during winter holidays
• Opportunity for impact: As an early team member joining during Seed stage, you’ll be an integral player in bringing our vision to life.

Our Values:

• Move with urgency and focus: We act quickly and prioritize what matters most. Speed is important, but never at the cost of clarity or impact.
• Own the outcome, start to finish: You are accountable for delivering results. If something’s off track, raise it early and drive it to resolution.
• Be the expert in your craft: Strive to deeply understand your domain. Aim to be the person others turn to for insight, execution, and leadership.
• Work as one aligned team: We collaborate closely, communicate openly, and support each other. Success is shared, not siloed.
• Feedback fuels excellence: If something’s unclear, off-track, or going well - say it early and with care. We name issues before they fester, assume good intent, and stay open when feedback comes our way. It’s how we grow, improve and build a culture of trust.
• Build for continuity: Set up your work so the team can succeed even if you're out. Strong systems don’t rely on one person. They create long-term clarity, consistency, and impact.

Equal Opportunity Employment Notice

Zaya Care is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.