We are Utila, an enterprise-grade platform that powers digital asset operations for more than 200 global institutions. Our technology secures $15B+ in monthly transaction volume and has protected over $100B to date. Backed by $50M in funding, Utila is growing fast with a rapidly expanding global customer base.

We build mission-critical infrastructure for institutions operating in the digital asset space, where security, reliability, and scale are non-negotiable. Our customers include fintechs, trading firms, payment companies, and enterprises managing large-scale digital asset operations.

We’re looking for a Senior Technical Support Engineer - APAC to own and establish Utila’s regional technical support experience across Singapore, Hong Kong, Australia, and broader APAC markets.

This is a foundational, high-impact role responsible for being the primary technical point of contact for our institutional customers, including exchanges, OTC desks, and fintechs. You’ll work closely with Customer Success, Engineering, and Product teams to define support standards from the ground up, build internal tooling, and ensure world-class technical responsiveness during APAC business hours.

If you thrive on solving complex technical challenges, enjoy deep-diving into blockchain infrastructure, and know how to build support processes from scratch in a fast-paced environment, this role is for you.