Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health.

🔮 About the Role

As Advocate Community Manager at Solace, you will be the frontline operator shaping the experience of our advocate user base. This is not a passive social media role—it’s a high-touch, strategic position that requires expertise in healthcare, communication, and community engagement.

This individual contributor role is for the ambitious, the curious and those who don't shy away from feedback.

🔥 About Solace (https://www.solace.health)

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate the system without help. Using proprietary technology to match patients with experienced advocates, Solace cuts through the red tape of healthcare and helps individuals and families make informed decisions that result in better outcomes.

Solace is a Series A startup founded in 2022 and backed by Inspired Capital, Craft Ventures and Torch Capital. We have a lean, fully-remote U.S. team distributed coast-to-coast.

Check out our funding announcement in the WSJ here.

Learn more about us at www.solace.health.

What You’ll Do

• Lead and engage in community channels, responding to advocate inquiries and ensuring they have the resources to operate effectively.

• Shape the conversation around how advocates work at Solace, ensuring consistency in messaging.

• Develop educational content, FAQs, and community resources to streamline onboarding and ongoing engagement.

• Monitor community discussions and proactively intervene to correct misunderstandings or provide strategic guidance.

• Collaborate with Product, Marketing, and Growth teams to surface insights from the community and refine engagement strategies.

• Organize and host virtual town halls, training sessions, and AMAs to drive engagement and alignment.

• Ensure that exceptional patient experiences remain our perpetual north star.

What You Bring to the Table

• An unwavering passion for helping **patients and families.

• Strong communication skills and a knack for balancing empathy with authority. You know how to take control of a conversation while keeping the community engaged.

• Proficiency in managing digital communities and/or virtual event platforms.

• Passion for quick thinking. You’re able to engage in real-time discussions with clarity and precision.

• A bias toward action and execution with a dash of unfettered creativity.

Preferred Qualifications

• Clinical background (NP preferred, nursing, social work, care coordination experience considered)

• Experience leading professional communities or networks

• Strong writing skills for community announcements, content, and FAQs

Who We Are

We are a team of ambitious individuals who are passionate about putting healthcare back into the hands of patients. At Solace, you will have a steep learning curve and an unparalleled opportunity to contribute to one of the fastest-growing healthcare startups in the U.S. The work you do here will have a noticeable and direct impact on the development of the company.

Applicants must be based in the United States.

Up for the Challenge?

We look forward to meeting you.