About the role…

Client Strategy Managers are key partners to ShopMy's clients (brands), supporting day-to-day management and overall client satisfaction. The retention of our brands is at the forefront of ShopMy's focus, and will play a crucial role in our growth, scale and success. To be successful in this role, you must not only be organized, engaged, detail-oriented, and well-versed in how to advise on affiliate marketing programs... you need to be able to elevate our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Sr. Managers, Client Strategy are self-starters and able to act with limited guidance in a fast-paced environment.

Your Impact to The Role:

• Create a relationship as a deeply trusted advisor with brand executives (many in the luxury fashion and beauty sector)
• Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
• Intensely focus on maintaining high retention rates and seeking opportunities to add features to the account with data-backed suggestions
• Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
• Identify and create solutions for day-to-day issues impacting business across multiple accounts
• Deliver timely, accurate, and professional support to accounts — timeliness is key
• Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
• Strategically bring conversations “up a level” to ensure we’re not losing opportunities to drive value for our brand
  
  

You Are Energized By:

• Building trusted relationships with senior marketing leaders at leading fashion, beauty, and lifestyle brands
• Translating complex data into clear, strategic narratives that drive investment decisions
• Managing high-impact, high-visibility accounts where execution and strategy must both be exceptional
• Navigating ambiguity and solving nuanced business challenges
• Elevating the sophistication of affiliate and creator programs
• Coaching and leveling up teammates around you
  
  

What We Are Looking For:

• 7+ years in strategic, client-facing roles (Customer Success, Account Management, Consulting, or similar)
• Demonstrated experience managing enterprise or highly complex brand relationships
• Proven track record of driving retention, expansion, and long-term account growth
• Experience engaging executive stakeholders and influencing decision-making
• Strong analytical instincts with the ability to turn performance data into strategic insight
• Exceptional communication and executive presence
• Ability to thrive in a fast-paced, high-growth environment
• Bachelor’s Degree