Director, Client Strategy
ShopMy
ShopMy is a platform used to effortlessly integrate all aspects of creator marketing, from talent discovery to brand collaboration and monitoring. The world’s leading brands have established robust creator marketing programs with us because we enable brands to discover new creators, execute gifting campaigns, provide commissionable codes, and manage communications all in one (beautiful) place.
Additionally, ShopMy has attracted the attention of today’s most popular talent- These creators utilize ShopMy to build digital storefronts from a catalog of millions of products, chat directly with top brands via ShopMy’s mobile app, and generate commissionable links for their audience. To date, ShopMy creators have earned tens of millions in commissions.
ShopMy is committed to finding the strongest candidates who share their passion for delivering exceptional product solutions to elevated brands and creators.
About the role…
As a Director on our Client Strategy at ShopMy, you will lead a team of high performing Client Strategy Managers dedicated to ensuring the success and satisfaction of our brand clients. You will not only guide your team to deliver exceptional service but also take ownership of key accounts, building strong, strategic relationships with brand executives. Your role will be crucial in driving retention, upselling, and overall client satisfaction, all while helping shape the future of our platform through feedback and collaboration.
Roles and responsibilities…
- Serve as a trusted advisor to senior stakeholders at our brand partners, particularly within the luxury fashion and beauty sectors, helping them maximize their success on the ShopMy platform
- Partner closely with the Brand Growth team to understand the goals, expectations, and upselling opportunities for incoming clients, ensuring a smooth transition and alignment of objectives
- Lead and mentor a team of Client Strategy Managers and Associates, fostering a culture of excellence, accountability, and growth
- Drive high retention rates by continuously identifying opportunities to enhance the client experience with data-driven recommendations and proactive solutions
- Oversee the day-to-day management of key accounts, ensuring timely, accurate, and professional support, with a focus on elevating the client experience
- Actively identify and resolve issues impacting business across multiple accounts, collaborating with internal teams to strategically up-level the team as a whole
- Strategically elevate conversations with clients to identify and capitalize on opportunities to surprise and delight, going beyond the expected to deliver extraordinary value
- Collaborate with leadership on key KPIs, setting and exceeding goals to drive team performance and ensure alignment with broader company objectives
Our non-negotiables…
- 7+ years of experience in account management, with a strong preference for experience managing large or luxury accounts
- Bachelor’s degree required
- Strong leadership skills and proven experience managing and mentoring a team
- Great executive presence– you have successfully worked with C-Suite and founders of companies
- Demonstrated ability to upsell and retain clients, with a natural talent for identifying and seizing opportunities
- Exceptional organizational skills, attention to detail, and the ability to connect the dots to offer proactive service, strategies, and solutions
Additional skills and attributes…
- Experience working in a remote startup environment.
- Deep passion and understanding of the creator economy.
- Ability to execute under tight deadlines and respond to urgent requests with agility.
- Experience in SaaS Customer Success, with a clear track record of exceeding customer expectations and delivering elite client experiences.
- Familiarity with HubSpot or similar CRM tools.
In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.
ShopMy offers a bundle of benefits on top of being a great place to work.
Our teammates are provided benefits such as:
- Medical & Dental Coverage at 70%
- Equity in ShopMy
- Flexible PTO
- 14 weeks of parental leave
- Reimbursements up to $200/month to spend on teammate outings
- 401k program (3% automated contribution from ShopMy!)
- ClassPass Membership
- Company retreats
- Opportunity to monetize your influence- all employees build out a ShopMy page!
- Birthday PTO