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Client Strategist

ShopMy

ShopMy

Operations
Remote
Posted on Thursday, July 4, 2024

ShopMy is a platform used to effortlessly integrate all aspects of creator marketing, from talent discovery to brand collaboration and monitoring. The world’s leading brands have established robust creator marketing programs with us because we enable brands to discover new creators, execute gifting campaigns, provide commissionable codes, and manage communications all in one (beautiful) place.

Additionally, ShopMy has attracted the attention of today’s most popular talent- These creators utilize ShopMy to build digital storefronts from a catalog of millions of products, chat directly with top brands via ShopMy’s mobile app, and generate commissionable links for their audience. To date, ShopMy creators have earned tens of millions in commissions.

ShopMy is committed to finding the strongest candidates who share their passion for delivering exceptional product solutions to elevated brands and creators.

We are hiring for our client strategy team at all levels!
About the role...
Client Strategy Teammates are key partners to ShopMy's clients (brands), supporting day-to-day management and overall client satisfaction. The retention of our brands is at the forefront of ShopMy's focus, and will play a crucial role in our growth, scale and success. To be successful in this role, you must not only be organized, engaged, detail-oriented, and well-versed in the beauty and/or fashion industry... you need to be able to elevate our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Client Strategy teammates are self-starters and able to act with limited guidance in a fast-paced environment.
Responsibilities...
  • Establish a trusted advisor relationship with brand executives (many in the luxury fashion and beauty sector)
  • Partner with our sales team to understand business goals, expectations, and upselling opportunities of the client
  • Intensely focus on maintaining high retention rates and seeking opportunities to add features to the account with data backed suggestions
  • Identify and create solutions for day-to-day issues impacting business across multiple accounts
  • Deliver timely, accurate, and professional support to accounts, timeliness is key
  • Escalate product feedback to our engineering team and founders when appropriate
Your skills and attributes...
  • 4-10+ years’ experience in account management or executive client-facing roles
  • Demonstrated experience exceeding customer expectations and delivering excellent client experience
  • Proficient in Microsoft Office and social media platforms
  • Ability to connect the dots to offer service, strategies and solutions proactively
  • Innate ability to bring conversations "up a level" to make sure we're not losing opportunities to surprise & delight brands

ShopMy offers a bundle of benefits on top of being a great place to work.

Our teammates are provided benefits such as:

  • Medical & Dental Coverage at 70%
  • Equity in ShopMy
  • Flexible PTO
  • 14 weeks of parental leave
  • Reimbursements up to $200/month to spend on teammate outings
  • 401k program (3% automated contribution from ShopMy!)
  • ClassPass Membership
  • Company retreats
  • Opportunity to monetize your influence- all employees build out a ShopMy page!
  • Birthday PTO