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Inside Channel Account Manager

Regal

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Sales & Business Development

New York, NY, USA

Posted on Jan 14, 2025

ABOUT US:

Regal.ai empowers businesses to add a personal touch in an increasingly digital world. We help brands understand real-time customer intent signals, and perfect customer interactions with a blend of Regal AI Agents and their human agents.

Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue, and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We are based in New York City.

We share a common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

ABOUT THE ROLE:

Regal AI is a leading innovator in AI-driven solutions, empowering businesses to transform their contact center operations and customer experiences. Partnering with technology solutions distributors (TSDs) and other strategic players in the channel ecosystem, we bring cutting-edge AI tools to market. Joining Regal AI means working with a passionate, goal-oriented team dedicated to driving success in the dynamic AI and contact center space.

RESPONSIBILITIES:

Conduct pre-event and post-event outreach to partners, schedule meetings, and deliver effective introductions on Regal AI and contact center solutions
Build and maintain strong relationships with regional partners, prioritizing engagement based on performance and growth potential
Stay current on Regal AI solutions, value propositions, and trends in AI and contact center technologies through regular enablement activities
Organize and deliver partner training sessions to drive opportunities with the ideal customer profile (ICP) and achieve deal registration targets
Represent Regal AI at regional and national events, using networking and presentations to foster new opportunities and educate partners on market trends
Coordinate virtual and in-person partner meetings, ensuring they are strategically planned to deepen relationships and generate measurable outcomes
Collaborate with Channel Account Managers (CAMs) to align partner activities and meet sales-qualified lead (SQL) and deal registration goals
Regularly update Salesforce (SF) with partner interactions, opportunities, and deal progress, ensuring accurate records
Prepare monthly regional updates for the Channel Director, highlighting key successes and top-performing partners
Work closely with the NYC office team to share insights and best practices, ensuring consistent follow-up and partner success

ABOUT YOU:

1-3 years of experience in a similar role
Familiarity with the TSD channel ecosystem
Sales experience in contact center or SaaS technology is a plus
Proven ability to build strong relationships and meet quota-based objectives
Understanding of partner ecosystems with a resourceful, proactive approach to achieving success
Strong communication skills and the ability to articulate contact center trends, AI opportunities, and Regal AI’s value proposition
Willingness to travel as needed to support partner and event activities

BENEFITS/PERKS

We care about your health!
Medical, Dental, and Vision plans - 80% covered by the company
Flexible PTO & 11 paid holidays/year
We care about future you!
401k Plan
Paid parental leave
Pre-tax commuter benefits
We care about connection!
In-office breakfast and snacks daily
Happy hours, team outings, & annual off-sites
Complete laptop workstation
& more to come!

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid vaccination policy in place.