Manager, Solutions Engineer
Regal
Other Engineering
New York, NY, USA
Posted on Dec 3, 2024
ABOUT US:
Regal.ai empowers businesses to add a personal touch in an increasingly digital world. We help brands understand real-time customer intent signals, and perfect customer interactions with a blend of Regal AI Agents and their human agents.
Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue, and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We are based in New York City.
We share common set of values that we look for in every new hire:
*Customers are royalty
*Data beats opinion
*Fast-paced execution wins
*Growth mindset
*Enjoy the journey
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
ABOUT THE ROLE:
Regal.ai is actively looking to hire a Manager, Solutions Engineer to join our Sales team! This is a pre-sales role that sits at the intersection of Sales, Product, Engineering, and Marketing -- you're looked at not just as a product expert, but as a thought leader that helps drive the future of Regal. We are looking for someone who can play a critical role in the success of our customers, products, and position in the marketplace.
RESPONSIBILITIES:
- Provide technical sales partnership to our sales teams and align our solutions to our customers' vision
- Execute effective product demos for our potential customers by creating compelling demonstrations and technical presentations tailored to diverse audiences within our prospect segments
- Assess prospect’s challenges, think critically to devise solutions, and strategize how to present that information
- Document prospect needs/feature requests and communicate product feedback to our product management, engineering, marketing, and sales teams
- Answer product feature and technical questions from internal teams, prospects and channel partners
- Maintain industry knowledge on competitive landscape to enhance understanding of Regal platform differentiation
ABOUT YOU:
- Owner mentality: you believe that you are responsible for outcomes, the quality of your team's work, the decisions you need to make to get there.
- 4+ years experience in Pre-Sales Engineering at a fast-growing revenue based SaaS product environment
- You have strong product command and technical domain knowledge of three or more of the following: CCaaS, CX, MarTech, APIs & Programming
- A passion for technology and an ability to translate that passion to impact business for our customers
- You're comfortable talking to prospects, providing perspective, and facilitating discovery, solution design, and proof of concept discussions
- Strong communication skills; ability to explain technical concepts to non-technical people and think outside of the box
- Willingness to travel.
BENEFITS/PERKS:
- Competitive compensation packages, including early stage equity
- 401k plan
- Flexible PTO & 11 paid holidays
- Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
- Paid parental leave
- Growth Mindset learning and development stipend
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Pre-tax commuter benefits
- Complete laptop workstation
- & more!
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid vaccination policy in place.