Manager, Solutions Engineer
Regal
Other Engineering
New York, NY, USA
Posted on Dec 3, 2024
ABOUT US:
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Power better support, sales and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue.
Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew and Emergence Capital.
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
ABOUT THE ROLE:
Regal.ai is looking to hire a Manager, Solutions Engineer to join our Sales team! This pre-sales role sits at the intersection of Sales, Product, Engineering, and Marketing. You will serve as a product expert and an AI solutions consultant, guiding prospects on how Regal’s AI-driven platform can optimize customer engagement strategies. We are looking for someone who can play a critical role in the success of our customers, products, and market positioning.
RESPONSIBILITIES:
- Provide technical sales support and align our solutions with our customers' vision.
- Execute product demos for potential customers, emphasizing the power of AI Agents in customer communications.
- Assess prospect challenges, showcase how AI automation and data-driven interactions can drive efficiency, and present solutions effectively.
- Document prospect needs and relay feedback to our product & engineering teams.
- Address technical and product questions from internal teams, prospects, and channel partners, particularly those related to AI models, integrations, and automation.
- Stay current on AI and customer engagement trends, and competitive insights.
- Collaborate with Engineering and Product teams to enhance AI-powered solutions.
ABOUT YOU:
- Owner mentality with accountability for outcomes and team quality.
- 4-6+ years of experience in Pre-Sales Engineering at a fast-growing SaaS company, with expertise in AI, automation, or conversational AI.
- Expertise in at least three of the following: CCaaS, CX, MarTech, AI/ML, APIs, & Programming.
- Passion for AI and automation, driving real business impact.
- Comfortable discussing NLP, LLMs, and AI automation with technical and non-technical stakeholders.
- Strong communicator who can simplify complex AI and automation concepts to non-technical people.
- Willingness to travel as needed.
BENEFITS/PERKS:
- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F.