General Manager, AI Agents
Regal
Software Engineering, Operations, Data Science
New York, NY, USA
Posted on Dec 3, 2024
ABOUT US:
Regal.ai empowers businesses to add a personal touch in an increasingly digital world. We help brands understand real-time customer intent signals, and perfect customer interactions with a blend of Regal AI Agents and their human agents.
Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue, and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We are based in New York City.
We share common set of values that we look for in every new hire:
*Customers are royalty
*Data beats opinion
*Fast-paced execution wins
*Growth mindset
*Enjoy the journey
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
ABOUT THE ROLE:
We believe that ten years from now, 90% of businesses interactions with customers will be handled by autonomous AI Agents. And in a time of such drastic change, generalists with a technical background, diverse training, and a lot of mentorship will play a key role in accelerating the adoption of AI Agents in the world.
As General Manager of our AI Agents product line, you will be the driving force behind Regal’s expansion into autonomous AI Agents. Reporting directly to the CEO and sitting on the leadership team, you will own the P&L for this product line, build a team, and play a critical role in shaping Regal’s overall strategy. This is a unique opportunity to deliver innovative AI solutions and achieve aggressive growth targets.
We’re looking for someone who sees challenges as opportunities and brings the strategic vision, technical fluency, and entrepreneurial energy to drive results. If you’re ready to lead in the exploding field of AI, this is your moment.
RESPONSIBILITIES:
- Define and execute the vision, strategy, P&L and roadmap for the AI Agent product line.
- Partner with the GTM teams to set positioning and drive growth in both new customers and existing customers.
- Partner with specific customers and our customer success team to ensure AI Agents deliver measurable value, maintaining high NDR and retention rates.
- Collaborate with engineering and product teams to develop and scale AI Agent capabilities.
- Identify and prioritize new market opportunities to accelerate growth across our specific market verticals - healthcare, insurance, lending, local services and education.
- Keep abreast of the best vendors in the Gen AI and AI Agent space, and manage our key GenAI vendor relationships.
- Contribute to company-wide strategy discussions and initiatives as part of Regal.ai’s leadership team. Work closely with the executive team to align AI initiatives with Regal.ai’s broader strategic goals.
ABOUT YOU:
- 7-15+ years of progressive leadership roles in SaaS, AI, or customer engagement platforms.
- Proven track record of scaling businesses from 0 to 1.
- Demonstrated interest and experience with Gen AI (ideally autonomous AI Agents for customer communication). Knowledge of AI technologies and their application in customer engagement, including familiarity with LLMs, automation tools.
- Ability to see the big picture and break it down into actionable plans that deliver measurable results.
- Ability to execute rapidly, and break down complicated problems into achievable parts.
- Desire to work with customers to understand their pain points, and build solutions that work for them.
- Strong data and analytical skills to assess market trends, measure success, and pivot strategies when needed.
- Proven ability to hire, manage, and develop top talent across disciplines.A persuasive and charismatic communicator, adept at building buy-in with internal teams and external stakeholders alike.
- Experience managing a P&L is nice to have, but we can teach this if you have not done it yet.
BENEFITS/PERKS:
- Competitive compensation packages, including early stage equity
- 401k plan
- Flexible PTO & 11 paid holidays
- Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
- Paid parental leave
- Growth Mindset learning and development stipend
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Pre-tax commuter benefits
- Complete laptop workstation
- & more!
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid vaccination policy in place.