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Customer Implementation Manager

Regal

Regal

Customer Service
New York, NY, USA
Posted on Wednesday, July 20, 2022
ABOUT US:
Regal.io empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use Regal.io to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.
Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in ‘18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We share common set of values that we look for in every new hire:
*Customers are royalty
*Data beats opinion
*Fast-paced execution wins
*Growth mindset
*Enjoy the journey
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
ABOUT THE ROLE:
You will own the critical early phase of the customer lifecycle by onboarding Regal’s new clients. You will be responsible for rapidly understanding each client’s business requirements and driving them to realize a fast time-to-value from their investment in Regal. Includes ownership of project management, stakeholder management, implementation, training, and developing creative ways to use our internal tools and technology to efficiently and strategically manage and grow your accounts
As one of our foundational hires in our Customer Success department, you will have the opportunity to shape how we support our customers as we build a new strategy for the future.

Responsibilities:

  • You are customer-obsessed and are willing to go above and beyond to solve for our customers
  • Own complex multi-threaded projects driving successful outcomes
  • Partner with Regal's Product team to relay customer feature requests and assist in prioritizing these features based on their potential revenue impact, contributing to the development of our product roadmap
  • Innovate and build ad hoc technical solutions to unblock customer issues
  • Leverage data to drive customer outcomes

ABOUT YOU:

  • 2-6+ years experience in roles requiring technical project management or systems implementation.
  • Must enjoy setting up and updating internal tools for marketing automation, CRM, Customer Data Platform, etc
  • Domain Knowledge - You should know two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics
  • Right Attitude - to succeed you should be strongly self-motivated, methodical, tenacious, and very coachable.
  • Excellent communication and interpersonal skills, with an emphasis on having a customer-first mindset
  • Desire to Learn - High level of intellectual curiosity. You see opportunity and growth in learning new technology, systems and business areas
  • Culture - Stronger fit exists with those who have experience working with enterprise companies and understand the hands-on culture of a smaller customer success team

BENEFITS & PERKS:

  • Competitive compensation packages, including early stage equity
  • 401k plan
  • Flexible PTO & 11 paid holidays
  • Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
  • Paid parental leave
  • Growth Mindset learning and development stipend
  • Happy hours, team outings, & annual offsites!
  • Pre-tax commuter benefits
  • Complete laptop workstation
  • & more!
POSITION LOCATION & OFFICES:
This position is only available in New York City.
We have offices in NYC (HQ- NoMad) & Boston (Downtown/Financial). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.