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Risk Operations Associate

Propel

Propel

Operations
United States · Remote
Posted on Wednesday, February 1, 2023

Are you a Risk Operations professional looking to make a big impact on a mission-driven company? Do you thrive working in the earlier stages of a start-up?

Propel is on a mission to empower low-income Americans by simplifying access to government benefits with modern technology. All of our users deserve first-class experiences in their daily interactions with the social safety net and financial services. We're a passionate team of 100 Propellers - all working to help our users get through the month, every month. We’re looking for a self-motivated Risk Operations Associate to join the Risk team within our Debit Operations org at Propel.

This role plays a key role in building cross functional relationships with third party vendors to improve the processes and policies for our debit card. The Risk team at Propel is a small but mighty team that operates to protect our cardholders against potential fraud risks in an effort to mitigate loss.

Here's how you'll impact the company:

  • Review and action on disputes transferred from the customer experience team for additional review
  • Engage with customers to resolve disputes, escalations and fraud
  • Find and locate dispute trends to help protect consumers and Propel from additional losses
  • Monitor reports and other data sources to identify fraud trends and incidents. As needed, build-out new processes and reporting to improve fraud monitoring
  • Build new operational processes around payment operations, reporting and fraud/risk

Requirements:

  • 4+ years experience in financial services (preferably on a debit/prepaid product) with experience in risk and fraud operations.
  • Experience and knowledge with the dispute and chargeback process on debit related product lines
  • Experience working directly with customers to de-escalate and resolve issues - especially regarding fraud and compliance
  • Experience using Excel to review and analyze data. SQL experience is nice to have.
  • Excellent communicator; able to break down issues for non subject matter experts.
  • Passionate about building great financial products for low-income Americans
  • Work autonomously and enjoys diving into ambiguity

At Propel, you'll enjoy:

  • Meaningful work and a strong shared sense of mission
  • Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn and satellite offices in San Francisco and Salt Lake City. The team meets in-person for optional retreats.
  • 20 Days of PTO
  • 4% 401K match
  • $10k lifetime spend towards Carrot Fertility
  • Excellent Medical, Dental and Vision options
  • Other health and mental health focused benefits and perks
  • Propel builds compensation bands referencing the 75th percentile of compensation for companies like us. Expected compensation for the role as scoped is $70K - $80K and will be based on how a candidate matches to our internal leveling guide. Bands may be expanded if someone is leveled more senior than the role was initially scoped.

Additional Considerations:

  • We are committed to building a diverse and inclusive team, and welcome applicants from all backgrounds and abilities.
  • We encourage those with lived experiences that reflect those of our users to apply. A team that reflects the people we serve allows us to build effective tools.
  • We're currently accepting applications from the states we have an established entity, which includes California, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Utah, Virginia, and Washington.

More About Propel

We believe that Americans with limited income deserve modern, respectful, and effective experiences around their government benefits and money. Unfortunately, the status quo often fails to treat them as first-class citizens in their daily interactions around the social safety net and financial services. The tech industry hasn’t pulled its weight in solving the problems faced by low-income Americans.

Propel’s mission is to change that. We’ve built Providers, the single most popular app in the country built specifically for low-income Americans. Over 5 million families each month use Providers to seamlessly manage their government benefits (programs like SNAP, commonly known as food stamps), conduct their banking, and save and earn money. Providers has been recognized by the White House, featured on the front page of the NYTimes, and carries over 500,000 five star reviews.

Propel is a for-profit, venture-backed start-up company that holds its social mission at its core. We’re proud to be supported by a blend of nonprofits, impact investors, and world-class investors, including the Robin Hood Foundation, Andreessen Horowitz, Nyca Partners, Financial Health Network, JPMorganChase, Kevin Durant, Serena Williams, and Nas. For us to build a self-sustaining and profitable business, we need to deeply understand our user’s needs and build multiple successful products addressing those needs. If this challenge appeals to you, we’d love to talk!

Join us, and let's build something amazing together!