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Inspired Capital

Senior Data Analyst - Customer Experience



IT, Customer Service, Data Science
San Francisco Bay Area, CA, USA · New York, NY, USA · Remote · San Francisco, CA, USA · Carrollton, VA, USA · Lehi, UT, USA
Posted on Tuesday, April 2, 2024

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

We are looking for a resourceful data analyst to own some of our highest-impact problems in our customer experience space. The team is responsible for providing an accessible, effective, and efficient customer experience. In this highly cross-functional role, you will work autonomously to leverage data analysis in order to make recommendations that make Dandy a more compelling service for our customers.

What You'll Do

  • Develop and share insights that drive the customer experience team and partner functions, such as operations and product, to better serve and retain our customers

  • Define the data language (i.e., KPIs, dashboards, measurement, etc.) to ensure your team grasps the underlying truth that drives progress and success

  • Facilitate rapid decision-making through ad hoc work or by democratizing data/self-service (effective BI or user-friendly explores in Looker in partnership with our analytics engineers)

  • Utilize your data superpowers to reduce ambiguity and solve problems

What We're Looking For

  • 5+ years of experience working in product, marketing, or customer experience analytics or data science, ideally in a B2B setting

  • BA/BS in behavioral science (economics, psychology, etc) with statistics skills or a BA/BS in a quantitative field such as mathematics, statistics, engineering, or natural sciences with customer empathy (or equivalent experience)

  • Strong SQL skills and some experience in a scripting language such as Python or R

  • Strong communication skills and experience communicating results in a way that drives change. You have the ability to use data to inform, align, and lead

  • Strong sense of autonomy and ownership

  • Strong critical thinking, problem-solving, and statistical skills

Bonus Points For

  • Interest in working and learning in an earlier-stage company where we’re still working out some of the basics

  • Strong customer empathy, particularly for dentists

  • Experience in Looker, Hex, and DBT

We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.