About the job

We're looking for an ambitious, high-bandwidth customer experience manager to work closely with our leadership team to be the face of Blaze to our customers. Reporting to our COO, you'll ensure that Blaze is providing daily value to every customer.

Customer experience at Blaze sits between product, marketing, and our customers. As our first hire on the customer team, you'll have the opportunity to design and execute tactics across the entire customer experience lifecycle from top of funnel sales demos and community management to bottom of funnel customer support and reactivation. You will also play a key role in amplifying customer signal for both our product and marketing teams.

Specifically, you will:

• Work with our leadership team to develop a strategy for increasing customer engagement and retention

• Own all customer-facing interactions at Blaze, including conducting demos, building out our community, creating new product education videos, and managing support

• Be a champion of our customers, telling their stories with quantitative backing to help the Blaze team focus on impact

• Work with our product development team to test and build a first-class marketing workflow experience for small business owners

• Become the expert at creating value for customers beyond Blaze's product, meeting customers at an important decision point and showing them the path to success